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Consumer Service Agent (Concord, ON)

The customer service representative is responsible for correctly entering and filling orders within the deadlines set by the different departments. The candidate must provide accurate information to meet the requirements of our Canadian customers.

Main Responsibilities:

Enter orders on the SAP system, following the delivery schedule

  • Check the details of each order:
  • Price
  • Product code
  • Quantities
  • Shippers / shipping method
  • Delivery dates
  • Stock availability
  • Discounts, promotions, net price lists
  • Expiry dates
  • Customer configuration

Send a confirmation of the customer’s purchase order

  • Confirmation of the details of the order (price, quantity, delivery)
  • Discontinued or out-of-stock items
  • Follow up and release the order when the confirmation is returned

Track the order

  • Provide the carrier’s waybill tracking number
  • Follow up with the different carriers
  • Report new out-of-stock products
  • Follow up incomplete deliveries with the customer
  • Confirm that the different departments have taken required actions (accounting, shipping, pick-up, stock)

Return authorization

  • Process return requests (cancellation)
  • Issue a return authorization
  • When merchandise is returned, issue a credit on the SAP system

Customer assistance services

  • Provide assistance to our customers by email and telephone for: orders, deliveries, status of orders, for out-of-stock items, product availability, price, minimum quantity, net price list, Product functionality, comparable products, style

Communication

  • Work closely with order pick-up and shipping departments on orders and products
  • Work closely with the internal sales department on discounts, net prices, personal use, etc.
  • Work closely with sales representatives to maintain customer service quality standards
  • Act as liaison between our customers and our different departments

Qualifications:

  • High school diploma and/or 2 or 3 years’ experience in customer service
  • Demonstrated order entry skills (SAP an asset)
  • Proven ability to work efficiently
  • Ability to learn quickly
  • Ability to communicate and work cooperatively with all levels in the organization
  • Demonstrated oral and written communication skills
  • Proven customer service abilities
  • Excellent knowledge of Word, Excel, and Outlook
  • Organizational skills and precision

Apply now

House of Rohl
Riobel Perrin Rowe Shaws Victoria Albert Rohl